Privacy Policy

Last updated 01/01/2026

This Privacy Policy describes how Cloudsonic Hosting (“Cloudsonic”, “we”, “our” or “us”), a brand operated by Brisbane Agency (ABN: 20 039 689 628) of Yuggera Country, The Gap QLD 4061, Australia, collects, uses, and shares personal information in connection with your use of our websites (including cloudsonic.com.au, cloudsonic.eu, cloudsonic.us, and related domains), services, and applications (collectively, the “Services”).

This Privacy Policy does not apply to information or content our customers may process when using our Services (for example, data stored on servers or infrastructure hosted with us).

We recommend reading this Privacy Policy in full. If you have any questions, please contact us.

1. Personal Information We Collect

Information You Provide

Account Registration. When you register for an account, we may collect your name, company name, address, email address, payment method information, and telephone number.

Payment Information. When you add financial account information, that information is directed to our third-party payment processors. We do not store your full financial account details on our systems, though we retain transaction records and subscriber information received from those processors.

Communications. If you contact us directly, we may receive your name, email address, phone number, the contents of your message or attachments, and any other information you choose to provide.

Other Information. We may collect information you provide when participating in surveys, research activities, or when you need to verify your identity in connection with our Services.

Information We Collect Automatically

Log Data. Your browser or device automatically sends certain information when you use our Services, including your IP address, browser type, pages visited, and time of access.

Device Information. We may collect information about the device you are using, including operating system, browser settings, device identifiers, and configuration details.

Usage Data. When you use our Services, we may collect information about your engagement with and utilisation of those Services, such as storage usage, navigation patterns, and system-level metrics. We use this data to operate and improve our Services, develop new features, and provide customer support.

Cookies and Tracking Technologies. We use cookies and similar technologies to operate our Services and improve your experience. For full details, please see our Cookie Policy.

Information We Receive from Third Parties

If you choose to link our Services to a third-party account (for example, to authenticate via an external provider), we will receive information about that account sufficient to authorise the connection. You can limit this by reviewing the privacy settings of those third-party accounts.

2. How We Use Personal Information

We use the personal information we collect for the following purposes:

• To provide and manage our Services, including account creation, hosting management, managed WordPress, email hosting, and VPS/cloud server provisioning.
• To process transactions and share payment information with our payment processors.
• To communicate with you, including service notices, billing, support responses, and updates about your account.
• To send marketing and promotional materials, where you have not opted out or where we have a legitimate interest in doing so.
• To prevent fraud and protect security, including investigating suspicious activity and protecting the integrity of our infrastructure.
• To comply with legal obligations, including responding to lawful requests from authorities and managing data rights requests.
• To conduct research and analysis, including improving our Services and developing new products.

Where required by law, we rely on the following legal bases for processing: performance of a contract, legitimate interests, compliance with legal obligations, and — where applicable — your consent.

3. How We Share Personal Information

Vendors and Service Providers. We share information with third-party vendors and service providers that help us deliver our Services, process payments, or provide customer support.

Analytics Providers. We use Google Analytics to understand how visitors use our websites. Google Analytics may set its own cookies and collect information about your activity. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

Aggregate and De-identified Data. Where legally permissible, we may use and share information in aggregated or de-identified form that cannot reasonably be used to identify you.

Business Transfers. Information may be disclosed or transferred in connection with any proposed merger, acquisition, sale of assets, or similar transaction, or in the event of insolvency or receivership.

Legal Requirements. We may disclose information where required to comply with applicable law, regulation, or legal process; to enforce our Terms of Service; to detect or prevent fraud or security issues; or to protect the rights, property, or safety of Cloudsonic, our customers, or the public.

With Your Consent. We may share information with your consent in circumstances not described above.

4. Data Storage and International Transfers

Cloudsonic is headquartered in Brisbane, Queensland, Australia (UTC+10) and our primary systems operate under Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Where we process personal data of individuals located in the European Economic Area (EEA) or the United Kingdom, that data is stored on infrastructure located within the EEA or UK respectively. We take appropriate safeguards for any international transfers, including the use of Standard Contractual Clauses where required under the GDPR.

Where we process personal data of individuals located in the United States, we handle that data in accordance with applicable US privacy law, including the California Consumer Privacy Act (CCPA). Please see our CCPA Privacy Notice for California-specific information.

5. Data Retention

We retain your personal information for as long as necessary to provide our Services and for other legitimate business purposes, such as resolving disputes, maintaining security, and complying with our legal obligations. The exact retention period depends on the nature and sensitivity of the information and the purposes for which it was collected.

6. Security

We employ a variety of security technologies and measures designed to protect your information from unauthorised access, use, or disclosure. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. For more information, please refer to our Data Processing Agreement.

7. Your Rights

Australian Residents

Under the Privacy Act 1988 (Cth), you have the right to access personal information we hold about you and to request corrections where that information is inaccurate, out of date, or incomplete. You also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

EEA, UK, and Swiss Residents

If you are located in the EEA, Switzerland, or the United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR) or applicable equivalent law:

• The right to access, correct, or request deletion of your personal information.
• The right to object to or request restriction of processing.
• The right to data portability.
• The right to withdraw consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal.
• The right to lodge a complaint with your local data protection authority.

California Residents

If you are a California resident, please refer to our CCPA Privacy Notice for information about your rights under California law.

Exercising Your Rights

To exercise any of the rights described above, please contact us. We will respond in accordance with applicable law. We may need to verify your identity before actioning your request.

8. Your Choices

You may use some features of our Services without registering, which limits the personal information we collect.

You may unsubscribe from marketing emails at any time by following the unsubscribe link in those emails.

Most browsers allow you to disable or manage cookies. Please note that disabling cookies may affect the functionality and personalisation of our Services.

9. Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to remove that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Where changes are material, we will notify you via email or through our Services.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

Cloudsonic Hosting, operated by:
Brisbane Agency
Yuggera Country, The Gap QLD 4061, Australia
ABN: 20 039 689 628
brisbaneagency.com

The data controller for personal information collected through our Services is Brisbane Agency.