CCPA Notice

Last updated 01/01/2026

This California Consumer Privacy Act Notice (“CCPA Notice”) applies to residents of California, USA and supplements our Privacy Policy. It is provided in accordance with the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (together, “CCPA”).

Cloudsonic Hosting is operated by Brisbane Agency (ABN: 20 039 689 628), headquartered in Queensland, Australia. Where we collect personal information from California residents in connection with our Services, we are committed to complying with the CCPA.

If you have any questions about this notice or wish to exercise your rights, please contact us.

1. Personal Information We Collect

In the preceding 12 months, we have collected the following categories of personal information from California residents:

  • Identifiers — such as name, email address, IP address, and account username
  • Customer records — such as billing address, payment method details (processed by third-party payment processors), and telephone number
  • Commercial information — such as records of Services purchased and transaction history
  • Internet or network activity — such as browsing activity on our websites, log data, and usage data relating to our Services
  • Geolocation data — derived from IP address or region selection at signup
  • Inferences — drawn from the above to understand customer preferences and improve our Services

We collect this information directly from you, automatically through your use of our websites and Services, and from third-party providers such as payment processors and analytics tools. For full details, see Section 1 of our Privacy Policy.

2. How We Use Personal Information

We use the personal information we collect for the following business purposes:

  • Providing, managing, and improving our Services
  • Processing payments and managing billing
  • Communicating with you about your account, our Services, and support requests
  • Sending marketing communications (where you have not opted out)
  • Detecting and preventing fraud, abuse, and security incidents
  • Complying with applicable legal obligations
  • Conducting analytics to understand how our websites and Services are used

3. Sharing of Personal Information

In the preceding 12 months, we have disclosed personal information to the following categories of third parties for business purposes:

  • Payment processors, to process transactions
  • Analytics providers (Google Analytics), to understand website usage
  • Email service providers (SendGrid, Brevo), to deliver transactional and marketing emails
  • Infrastructure and technology providers, to operate our Services
  • Professional advisers, such as lawyers and accountants, where necessary
  • Law enforcement or government authorities, where required by law

We do not sell your personal information to third parties. We do not share your personal information with third parties for cross-context behavioural advertising.

4. Your Rights Under the CCPA

As a California resident, you have the following rights regarding your personal information:

  • Right to Know — You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the purposes for which it was collected, and the categories of third parties with whom it has been shared.
  • Right to Delete — You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.
  • Right to Correct — You have the right to request that we correct inaccurate personal information we hold about you.
  • Right to Opt Out of Sale or Sharing — We do not sell or share personal information for cross-context behavioural advertising. If this changes, we will update this notice and provide an opt-out mechanism.
  • Right to Limit Use of Sensitive Personal Information — We do not use sensitive personal information for purposes beyond those permitted under the CCPA.
  • Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights. We will not deny you Services, charge you different prices, or provide a different quality of Service because you exercised your rights.

5. How to Exercise Your Rights

To exercise any of your rights under the CCPA, please contact us. We will need to verify your identity before processing your request. We aim to respond to verifiable requests within 45 days. If we require more time, we will notify you of the reason and extension period.

You may designate an authorised agent to submit a request on your behalf. We may require written proof of authorisation and may verify your identity directly.

6. Retention of Personal Information

We retain personal information for as long as necessary to provide our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. For more information, see Section 5 of our Privacy Policy.

7. Changes to This Notice

We may update this CCPA Notice from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this notice periodically.

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